Allgemeine Geschäftsbedingungen

1. Who you are working with

These Terms govern services purchased from Elvoro Ltd, a company registered in England and Wales under company number 16617494. Our registered office is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.

Contact us at contact@elvoro.com. For an existing order, subscription or cancellation, use clients@elvoro.com.

“You” means the customer identified in the order. If you order for an organization, you confirm that you are authorized to bind it. Business-only services are identified in their product terms. Where an available service is purchased for purposes mainly outside your trade, business or profession, the consumer provisions below also apply.

2. Your agreement

Your agreement consists of the order we accept, any service-specific terms presented with it and these Terms. An order may be a checkout purchase or a separately agreed statement of work. It identifies the purchased service, scope, price, billing frequency and any delivery or subscription commitments.

A contract begins when we issue an order acceptance or both parties accept a written engagement. A payment receipt or application acknowledgement alone is not acceptance unless it expressly confirms the order. If payment is collected for an order we cannot accept, we refund it.

If documents conflict, expressly agreed variations in your order take priority, followed by the applicable service-specific terms and then these Terms. Our Data Processing Agreement governs processing covered by that agreement and takes priority on that subject. Mandatory legal rights remain unaffected.

3. What we deliver

We provide the agreed services with reasonable care and skill. Your product description and accepted scope determine the deliverables, service period, revisions, delivery arrangements and any specific performance commitments. Examples and possible use cases are not additional deliverables.

Please provide the information, materials, permissions and feedback reasonably needed for the work. If a dependency affects delivery, we explain the effect and agree the next steps. We do not charge for an expanded scope without your approval.

Our services use AI, software and human expertise in different combinations. Strategic research supports your decisions; it does not execute those decisions or replace advice required for a regulated matter. Content, research and campaigns are provided for their agreed purpose. Unless expressly committed in your order, a forecast or objective is not a promise of a particular commercial result.

4. Prices and payment

The price and payment schedule are shown before you commit. Checkout or your proposal identifies the currency, applicable tax, recurring charges, any initial commitment and separately approved expenses. We do not add an unselected service or turn a one-time purchase into recurring billing without your express agreement.

You authorize the charges you accept at checkout or in your engagement. Payment processing is provided through the payment method identified there. Keep your billing details current and tell us promptly about an apparent error.

If an undisputed payment is overdue, we may pause affected work after giving notice and a reasonable opportunity to resolve it. We will not treat a genuine, promptly raised billing dispute as automatic acceptance of the charge. Work already paid for remains subject to the agreed delivery obligations and remedies.

5. Subscriptions and renewal

The service-specific terms and checkout state the initial period, renewal frequency and cancellation effect. A service sold as cancel-anytime may be canceled at any time through its subscription-management link. Cancellation stops renewal at the end of the current paid period unless a statutory cancellation right or an agreed remedy gives an earlier end date.

An initial minimum purchase applies only where it is expressly disclosed and accepted. The AI Video Production subscription is billed monthly with no minimum term, and so is the Strategic AI Agent: canceling during a month stops every following charge.

Use the subscription-management link provided for your service. If it is unavailable, email clients@elvoro.com; we use the time your request is received, rather than the time we finish processing it. We confirm the effective cancellation date and any remaining access or delivery.

We notify you of a proposed renewal price or material subscription change before it takes effect, with enough time to decline the change or cancel renewal. We do not change the price of an already accepted prepaid period retrospectively.

6. Cancellations, corrections and refunds

Cancellation and revision rights specific to a service are set out in its product terms. Custom business orders may exclude change-of-mind refunds where this was disclosed before purchase. This does not release Elvoro from providing the agreed service.

If we cannot provide a purchased service, we offer an agreed alternative or refund the undelivered portion. If the work does not meet the agreement, tell us so we can investigate and provide the correction, repeat performance, price reduction, refund or other remedy that applies. Your approval does not remove rights relating to a breach that approval did not resolve.

Incorrect charges are corrected. Advertising money is reconciled and treated as specified in the relevant campaign terms. Nothing in these Terms excludes remedies or rights that applicable law does not allow us to exclude.

7. Consumer cancellation rights

If you are a UK or EEA consumer purchasing online, you normally have 14 days after entering the contract to cancel without giving a reason. Send a clear statement to clients@elvoro.com or our registered address, identifying your name and order. Sending your notice before the deadline is enough. The optional form below may be used, but is not required.

If you expressly ask us to start a service during that period and later cancel, you may have to pay the proportionate amount for the service provided up to your cancellation, where the applicable legal requirements are met. Your cancellation right is lost following full performance only where the required prior consent and acknowledgement were obtained. For digital content supplied without a physical medium, any earlier loss of the right to cancel requires the separate consent, acknowledgement and confirmation required by law. Merely accepting these Terms does not provide that consent.

Where a cancellation refund is due, we make it without undue delay and no later than 14 days after receiving your notice, using the original payment method unless you agree otherwise, without a refund fee. Any lawful deduction for a service already provided will be explained. These provisions do not shorten a longer cancellation period, or remove another remedy, available under applicable law.

Optional cancellation form

8. Your materials and permissions

You retain your rights in materials you supply. You give us permission to use them, and to involve the people and providers needed, solely to perform the agreed work. You confirm that you are entitled to supply them and authorize their intended use, including relevant brand, image, music, account and personal-data permissions.

You are responsible for the accuracy of factual claims and instructions you provide. We will raise issues we identify that materially affect the work. We may decline an instruction that would breach law, platform requirements or another person's rights, and discuss a permitted alternative.

Do not provide passwords or sensitive personal information through ordinary project fields. Use the authorized connection or transfer method agreed for the service.

9. Rights in the work

The rights included with a deliverable are specified in its service terms or your order. Unless otherwise agreed, after full payment we grant you a perpetual, worldwide, non-exclusive license to use the final deliverables for the purpose for which you purchased them, including the agreed business use. For marketing deliverables, permitted use includes copying, publishing, displaying and adapting them for that purpose, including through agencies and platforms acting on your behalf. This license does not grant rights that a third party owns.

You may retain and use research reports delivered during a paid subscription for your own purposes, including ordinary use by your team and professional advisers. Reselling the research service or redistributing reports as a competing commercial product requires written permission.

Elvoro retains its pre-existing technology, software, methods, production tools and reusable know-how. Source files, unused concepts and underlying systems are included only if expressly agreed. Third-party and AI-generated elements may carry separate rights or limitations; we disclose restrictions that affect the agreed intended use before including them. We do not promise exclusive rights in such elements.

We seek your separate permission before using private work, your name or your logo in a case study or portfolio. This does not prevent publication that you commissioned and approved as part of your campaign.

10. Confidentiality and personal data

Each party must use the other's confidential information only for the engagement and protect it against unauthorized use or disclosure. It may be shared with people and providers who need it for that purpose and are subject to appropriate confidentiality obligations.

This obligation does not cover information already lawfully known, independently developed, received lawfully without restriction or made public without a breach. If disclosure is legally required, the receiving party gives notice where permitted and discloses only what is required. Confidentiality continues for as long as the information remains confidential.

The Privacy Policy explains our handling of personal data. Where Elvoro processes personal data on your behalf, the applicable Data Processing Agreement and processing schedule define that work. Confidential material is returned or deleted when no longer needed, subject to applicable legal retention duties and the agreed processing arrangements.

11. Platforms and third-party services

Platform access, publishing, advertising and integrations depend on the relevant provider's availability and rules. We use the authorized access and publishing arrangements agreed for your service. You retain control of accounts you own and must be entitled to grant the access requested.

If a provider changes or removes a capability, we explain the impact and propose a suitable alternative. A third-party change does not automatically cancel our responsibility for an undelivered purchased service. Remedies follow the agreement and applicable law.

12. Responsibility and ending an engagement

Each party is responsible for the losses for which it is legally liable. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Any service-specific limitation of liability must be expressly agreed and remain subject to applicable law. Consumer rights concerning reasonable care and skill, conformity of digital products and statutory remedies are unaffected.

Either party may end an engagement for a material breach that is not remedied within a reasonable period after written notice describing it, or immediately where the breach cannot be remedied. We may suspend only the affected activity where necessary to address unlawful use, a security incident or an immediate risk to third-party rights, and explain the reason when legally and practically possible.

Ending an engagement does not remove accrued payment obligations, rights in paid deliverables, confidentiality, data-handling obligations or existing remedies. We explain the treatment of unfinished work and prepaid amounts. No new renewal charge is taken after a valid cancellation takes effect.

13. Affiliate and creator arrangements

Affiliate enrollment is governed by the program terms and commission schedule presented before registration. Those terms identify qualifying referrals, eligible paid revenue, attribution and payout conditions. Bespoke creator collaborations and brand campaigns require their own agreed scope and compensation. Joining the affiliate program does not itself appoint a partner to bind Elvoro or guarantee a separate brand deal.

14. Questions, disputes and changes

Contact clients@elvoro.com about a service concern so we can seek a practical resolution. This does not prevent either party from using the courts or other rights available under applicable law.

For business customers, the agreement and any related non-contractual obligations are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your engagement expressly agrees otherwise. This choice does not override mandatory provisions or the separate requirements of a data-transfer instrument.

Consumers retain the mandatory protections and court rights available to them where they live. The business law and court choice above does not apply to consumer purchases.

Changes to these Terms apply to new purchases from their stated effective date. For an ongoing agreement, a material change requires the notice and acceptance mechanism applicable to that agreement; posting a new version alone does not rewrite an accepted order. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.